At NUMOOD, we do our best to make sure your order arrives exactly as it should. Since our products are consumable beverages, we have some firm rules around returns and refunds. Here’s what you need to know:

Non-Returnable Items

• All beverage sales are final once shipped.
• For reasons concerned with safety and quality, we do not accept returns of any kind, whether the package is opened or unopened.

Damaged or Defective Orders

If your order shows up damaged, incorrect, or defective, we’ll step in to fix the problem. Please email us at support@nu-mood.com  within 48 hours of delivery and include:

• Your order number
• A clear photo showing the issue
• A short explanation of what went wrong

After reviewing your request, we’ll arrange a replacement or process a refund to the original source of payment.

Exceptions

Refunds and replacements are only offered if your order arrives damaged, defective, or incorrect. We can’t provide refunds or exchanges for:

• Taste preferences
• Mistakes made during ordering

Shipping Costs

Please note: shipping costs are non-refundable.

Disclaimer

By placing an order with NUMOOD, you agree to this Returns & Refunds Policy. Refunds and replacements are only available for orders that arrive damaged, defective, or incorrect, and we reserve the right to decline requests that fall outside of these conditions.